VirtualVocations

Home Based Customer Service Representative I

We are looking for people who want a career in customer service and who want to be the best in the business. Open shifts for contract, telecommuting positions are available for day, swing, and graveyard hours. Employment positions open for the La Habra Call Center location as well. Various shifts are available.

Description:  

Supports Level I technical support issues via telephone, email support, chat and Lunarforums.

Utilizes Level I security access to Account Management System to assist customers.

Transfers static customer accounts from previous web host to Lunarpages' servers.

Supports sales and billing as a secondary role.

Escalates or flags tickets and calls to senior personnel when necessary

Adds features to accounts via billing manager when requested.

Assists customers in Lunarpages support chat

Answers Help Desk tickets as a secondary responsibility

Reads, troubleshoots and answers Lunarforums threads.

Continues development of Lunarpages and systems knowledge to more effectively answer calls.

Answers all Level I technical questions

Performs miscellaneous job-related duties as assigned.

Skills:  

Knowledge and understanding of operating principles, practices, and procedures within area of business specialty.

Ability to communicate effectively, both orally and in writing.

Skill in the use of personal computers and related software applications.

Ability to work productively and efficiently to meet deadlines and quotas

Attention to detail

Analytical skills

Knowledge of customer service principles, techniques, systems, and standards.

Ability to work in a team environment

Internet and computer skills to include but limited to:

General knowledge of the Internet including surfing and how to search terms using search engines such as Google.

Operating Systems

Email Clients

General knowledge of HTML Editors

Ability to use an HTML editor a plus

Knowledge and ability to use Internet Browsers such as Internet Explorer, Netscape or Firefox

MS Office Applications: Word, Excel

Web forums, blogs or bulletin boards

Familiarity with Cpanel or other web hosting tools a plus

Familiarity with HTML or other scripting languages a plus

Familiarity with file transfer via the Internet (FTP) a plus

Employer Posted:Thursday, May 08, 2008