VirtualVocations

Online Customer Service Representative

Customer Service Representative – Work From Home 8am – 4pm Pacific Time

We are a rapidly growing and profitable e-commerce company specializing in children's products located in California but with great people working from their homes all over the country. We are seeking a full time Customer Service Person who is internet savvy, has previous customer-centric retail experience and who is experienced working with online retail tools. We need a self-starter who has a great computer and a broadband connection at home and can work from Monday – Friday 8am to 4pm Pacific Time. The primary responsibilities will be to take phone calls from customers for pre- and post-sale inquiries, manage orders and handle email correspondence with both customers and suppliers.

The ideal candidate is someone who:

* Is a self starter and learns quickly

* Responsible and reliable and extremely organized

* Has a great computer and high-speed internet in a home office set-up

* Can work Monday through Friday at least 30 hours/week

* Has experience with order management and working directly with customers

* Can handle sales calls and difficult customers with finesse and poise

* Has a college degree or high school diploma with excellent experience

* Excellent English skills, both written and verbal

* Microsoft Office proficient

* Show progressive growth in past positions

* Self-motivated and able to work efficiently and take initiative without supervision

* Previous Call Center experience a plus

* $9 - $10/hr. based upon experience and fit

Along with your resume (pasted into the body of your email), please send answers the following questions for us, submissions without these answered will not be reviewed. Email information to jobs@echannelsolutions.com.

* How many hours per week are you available? Which hours

* Have you worked in a virtual environment before? explain.

* Have you ever sold items on eBay, Amazon or other marketplaces?

* Have you worked closely with a retail website in the past?

* Do you have experience with managing a volume of orders?

* Describe your home computer and what type of internet connection you have.

* What is your experience with using or purchasing baby furniture?

* Provide us with a specific example of how you solved a difficult customer service problem (both steps and resolution)?

* How comfortable are you answering customer telephone queries? Please explain past experience.

What are the first three things you would do if you get this position?

Employer Posted:Wednesday, August 06, 2008