Work from Home Solutions Architect

Dell Infrastructure Consulting Services

This will be a home/remote based position. Major city/airport locations preferred. No relocation will be offered. This position will requires occasional travel.

The world changing, growing, evolving and so is Dell. Information is business and Dell Services is positioning itself to help customers transform their business and increase ROI from their IT departments. We don't exist without our customers. We are here for them first and foremost. We are leveraging what is "Great" about Dell into our Services organization; our ability to focus on areas that drive the biggest impact, applying our culture of operational excellence and measurement, and extending our direct relationship with customers to services. Our offer is founded on three tenets: Focused offerings, Operational Excellence, and Single Point Accountability. Customers drive our business and YOU are the key to that success. Our challenge isn't making things work or even being better than our competition. Our challenge is finding you. Unlike computers which we can manufacture, services professionals must be found. To keep ahead of the field we need constant improvement in our leadership. That's where you come in.

 Who Depends on Dell Services?

  Nine of the largest companies in the world

  Top 6 U.S. banks

  Top 3 internet services companies

  Three of the top 4 legal services firms

  Every branch of the U.S. military

  Eight of the largest states

  Eight of the 10 largest cities

  The largest public school district in the U.S.

  Leading universities and colleges

  World's top 3 global retailers

 This position is with Dell's Infrastructure Consulting Services (ICS) Team. Dell's ICS team delivers professional services in several technology areas to a wide variety of customers. This role is critical to the ICS organization as part of a new initiative to ensure solution accuracy right from the start. The solution architect gets involved in the pre-sales process to ensure that a solution is scoped correctly from a technology, cost and delivery capability standpoint. It requires him/her to be extremely adept at understanding customer's needs and implications of various technologies, so as to ensure solution accuracy and excellent customer experience upon delivery.

 Principal Duties & Responsibilities

Engage account team and customer to gather information required for scoping.

Determine the need for a technical SME or a partner to be engaged in the scoping effort.

Determine technology feasibility and develop the best solution for the given customer needs.

Ensure compliance to Service Level Agreements (SLA's).

Create Proposals, Statements of work (SOW) and Pricing Models.

Manage solution governance and get approvals required as necessary.

Maintain & Track information required for metrics reporting purposes.

Stay very current with trends that relate to assigned market segment.

Ensure excellent communication between all parties involved.

Drive prompt resolution to escalated situations.

Create and maintain strong relationships with teams that get involved with the pre-sales process.

 Abilities

 Very strong communication skills

Ability to build effective teams & relationships

Strong Customer Focus

Excellent Project management skills (responsiveness, follow up and planning skills)

A consultative approach to develop, present and explain the value of proposed infrastructure solutions to customers.

Passion to create an accurate solution that can be sold.

 Technical Capabilities

  General Understanding of ICS Core Technologies such as Microsoft Exchange 2003/2007, AD design, Virtualization Technologies (e.g. VMWare), Industry leading Systems Mgt platforms (e.g. SMS, NetIQ, Altiris), Terminal Services/Citrix, Dell|EMC Clariion storage, Oracle, SQL, SharePoint.

  Experience

  5+ years of hands-on experience in technical project management, sales or in a similar capacity.

  Education

 5+ years experience with a Masters Degree; or 7+ years experience with a Bachelors Degree; or 10+ years experience with High School Diploma or equivalency

Employer Posted:Friday, August 29, 2008