VirtualVocations

In today's increasingly cluttered and complex hotel industry, the winners - those companies who can deliver for their guests, customers, employees, shareholders and owners - will be those with the best brands…the best locations…size and scale…the best people…attractive marketing programs…and financial strength. Few fit the bill. Hilton Hotels Corporation stands above the rest.

Not only are the brands in the Hilton family well-known and well-respected, they represent market leadership in their respective segments of the industry…whether in upscale, mid-priced, extended-stay or vacation ownership.

The Hilton Family has more than 2,800 hotels and 480,000 rooms in 76 countries, including 100,000 team members worldwide. Come explore a world of opportunities to join our team and help us achieve our mission to be hospitable and, in the words of our founder Conrad N. Hilton, “to fill the earth with the light and warmth of hospitality”.

Part of the Hilton Family

HRCC handles inbound reservation request calls for all Hilton Brands, including: Hilton, Embassy Suites, Homewood Suites by Hilton, Conrad, Hampton Inn and Suites, and DoubleTree Hotels. HRCC has had an enormous impact on the growth of Hilton Hotels Corporation by shifting the task of booking reservations from operators at individual hotels to sophisticated call centers and localized web sites that process reservations for Hilton Family hotels.

Here at HRCC, we have a long history of providing hospitality and world class service to our customers. When you join the Hilton Family, you'll be part of a dynamic culture committed to the highest quality of service - a fun, family-oriented atmosphere where positive attitudes and a strong work ethic are rewarded. The people who make up the Hilton Family are called team members. And just like a close-knit family, team members are always willing to assist and encourage each other. In fact, supporting our team members is critical to our future. Our mission statement speaks to that, as well as our commitment to our employees

Job Summary

In early 2007, HRCC launched a Hilton at Home program for part-time Reservations and Services Specialist.

As a part-time telecommuter, Hilton at Home team members perform the same role as on-site Reservations and Services Specialists. You will receive inbound calls from people across the country and assist them in making reservations for our hotels and resorts. You will use the most modern technology available while working from your home office.

Basic Qualifications

•Scheduling - In this work at home position you will build your own schedule using work hours that range between 02:00 am and noon. Applicants must also be able to work weekend hours. A minimum commitment of 25 hours per week will be required. Employees are allowed to swap/pick-up hours from other agents, as long as they do not exceed working 29 hours in a week.
•Excellent communication skills including the ability to speak, read and write fluently in English
•Steady job history
•Basic computer skills including navigational skills and the ability to conduct internet searches,
•Ability to pass reference checks, drug screen, and a criminal background check
•Ability to sit in front of a PC monitor for extended periods of time
• High school diploma or equivalent

Additional Information

**Please note, you MUST reside in the 813 area code (Metro-Tampa) area to be considered for this position. Please do not apply if you do not reside in the 813 area code**

**Class starts on October 3rd, 2008. Training is from 9:00am 2:00pm (Monday-Friday for 7 weeks) Post training schedules will be built by each individual using hours that fall between 02:00 am and noon. Schedules will include weekends and holidays. Applicants must be available to work weekend and holiday hours to fulfill our scheduling needs.

The starting pay for this position is $9.00 per hour, plus monthly incentive. (Note: Rate is $7.00 per hour during the first six weeks or your training period.)

This is a part time position. Please do not apply if you are only seeking full time employment.

In addition to the Basic Qualifications outlined above, this position requires the following:

* Must reside in and have a dedicated home phone line in the 813 area code. This phone line may not be through a VoIP (i.e.; Vonage, Skype, etc.) If you do not currently meet these requirements, you must be willing to have a landline with the outlined calling capabilities installed at your expense no later than two weeks after your start date.

* High speed internet access (Satellite internet service is not permitted)
High speed internet access with a minimum speed requirement of 768Kb/s. FIOS, DSL, and cable are supported. Satellite and dial up are NOT supported.

* You will provide the monitor, headset, phone and surge protector; HRCC will provide the computer, mouse & keyboard and firewall

* Have a home office environment that is professional, safe, and free from background noise and distraction

* Be able to attend paid training, on-site at our facility. The training will be from 9:00 am - 2:00 pm Monday - Friday for seven weeks. 100% attendance is required (no absences or tardies).

* Must be able to work 25 hours per week. We offer a variety hours to choose from (early morning/afternoon hours. All include weekends)

* Must be able to work on-site as needed due to performance / technical issues.

EOE/AA