VirtualVocations

Work from Home CVP Operations

Our client, a Cisco Gold Partner, is looking for talented CVP Operations Engineers to join their team. This candidate can work remotely from anywhere in the USA.

Qualifications:

Strong technical, client and people management skills. At least 6 yrs experience in design, implementation or engineering lead roles for large Cisco multi-site contact centers. Experience as a lead engineer or team lead. Ability to create requirements and project specs and estimate professional services hour and resource requirements.

Requirements:

Broad experience with Cisco CVP standalone and enterprise configuration, troubleshooting and change management for large multi-site CVP deployments.

Experience in the design, configuration, testing and deployment of CVP applications and media including TTS, ASR and Audium/Cisco Design Studio applications.

Skills should include: conducting assessments of message flow, configuration and application script assessments and redesign as part of re-engineering an existing CVP environment.

Experience in CVP operations including: debugging script, routing and reporting errors, experience conducting moves, adds and changes for queue and forward and self-service CVP models. Experience with the design, configuration, build and testing of standalone and ICME controlled CVP instances including: Unified CVP Server, CVP VoiceXML Server, Unified CVP VoiceXML Studio, Unified CVP Reporting Server, Unified CVP Operations Console Server.

A working knowledge of the following components which are required for a complete CVP solution: Cisco Ingress Voice Gateway, Cisco VoiceXML Gateway, Cisco Egress Gateway, Cisco Unified Communications, Manager, Cisco Unified Contact Center, Cisco Gatekeeper, SIP Proxy Server, DNS Server, Content Services Switch, Third-Party Media Server, Third-Party Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) Servers voice gateways/ VXML servers, call control servers, application servers, Text to speech and ASR servers. Experience with both H.323 and SIP call control for CVP. CVP-I and CVP-D training is highly desirable.

Additional experience with Cisco reporting, CTI-OS, UCCE, ICME scripting, outbound a large plus.

Employer Posted:Friday, September 26, 2008