At Home Support Analyst

A2 Hosting, Inc. is currently seeking talented individuals with strong

customer service skills. Excellent communication skills are expected

along with an honest, self-motivated, and strong desire to expand and

capitalize on your existing skill set. Candidates should be comfortable

using Unix-based (UNIX, Linux, BSD) systems as their preferred operating

system. Ideal candidates will have at least three years of customer

service experience. Preferred candidates will have strong web

development or shell scripting experience.

This is a 1st level technical support position. Job duties will include

the following:

* Resolving technical support issues via our ticket system

* Documenting processes

* Responding to support requests via web-based chat, email, or VoIP

phone

* Escalating support requests when appropriate

Skill Requirements:

Skills should include basic familiarity with some to most the following.

By no means do we expect you to be an expert but we hope you have a

working knowledge of what these items are and how they relate to the

world of information technology. We ask that these skills match ones

that you are interested in learning and honing.

Linux (advanced user to beginning system administrator level)

o Familiarity with CentOS(Redhat) Linux distribution

o Knowledge of file permissions

o Understanding of Unix processes

o Basic knowledge and eagerness to learn computer security

Apache (advanced user to beginning application administrator level)

o Configuration Files and understanding of Virtual Hosts

o Rewrite rules

o .htaccess directives

o SSL Certificates

o Basic understanding of CGI

o Understanding of Apache logs and error files

MySQL

o Ability to create databases and database users

o Familiarity with MySQL user privileges / security

o Comfortable with phpMyAdmin

o Basic knowledge of MySQL command line interface

PHP

o Familiarity with tweaking common PHP directives such as

register_globals

o Programming experience a big plus

o Ability to recognize common errors or mis-configurations with PHP4

and/or PHP5

PostgreSQL

o Ability to create databases and database users

o Familiarity with database user privileges / security

o Comfortable with phpPgAdmin

o Basic knowledge of psql command line interface

Mail Services

o SMTP

o POP

o IMAP

o Outlook and other mail client configurations

o Understanding of SPAM / Virus filtering concepts including RBLs

DNS / BIND

o Working knowledge of how DNS works

Employer Posted:Wednesday, November 19, 2008