VirtualVocations

Home Office Japanese Customer Service Agent

Shutterstock.com is an online royalty-free stock image and footage agency located in Manhattan. We're looking for a new Japanese speaking Customer Service employee to work from their home in Japan. This person will work daytime business hours so they are available for our Japanese customers. You should have a keen interest in and enthusiasm for photography (specifically stock) and design. In addition to general customer service responsibilities, you'll gain a wide range of experience, from online media business practices to stock photography from all angles, and you'll gain a foothold into the larger photo/design/marketing/ad arenas.

We are offering a competitive wage rate for the right contractor to fill this role.

Work from home in Japan and gain valuable experience in the stock photography industry.

Responsibilities:

-Attend to all aspects of customer service and customer relations.

-Address customer concerns in courteous and professional manner.

-Keep track of customer accounts/billing etc

-Develop and maintain relationships with existing customers.

-Provide email support

-Assist customers with technical support related issues. This ranges from internet browser questions to imaging problems.

Required Skills/Experience

-In addition to English, you must be able to speak and write in Japanese with functionally native fluency.

-Some experience with telephone customer support

-Basic understanding of Photoshop and digital imaging manipulation techniques

-Some knowledge of typical stock photography licensing terms (such as royalty free vs rights managed, etc).

-Self motivated, able to work independently

-Highly organized and detail oriented

-Fast learner

-Patience in assisting the less technically adept.

Other Useful Skills:

-Adobe Illustrator

-BA in design/photo related field or significant experience

Employer Posted:Friday, November 21, 2008