At Home Remote Support Account Advocate

• The RSAA is dedicated to providing the highest level of remote customer support service to HP's top Mission Critical storage customers.
• Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope.
• Exercises independent judgment within defined parameters.
• Acts as team member by providing information, analysis, and recommendations in support of team efforts.
• Develops expertise and practical knowledge of applications within business environment. 
• Utilizes professional concepts and theoretical knowledge acquired through specialized training, education, or previous experience.
• Maximizes customer's system availability for those customers with various levels of Mission Critical account support by:
• proactively assisting customers to reduce problem occurrence,
• addressing remote support needs,
• identifying and minimizing risk and coordinating resources for timely problem resolution.

• Develop and grow customer account relationships and actively promote HP's Mission Critical solutions within assigned accounts.
• Ensure a high level of customer satisfaction and loyalty.
• Develop and maintain close, positive working relationships with all members of the HP support team.
• Be a technical consultative resource to customers and all members of the HP support team.

• Qualifications

   

  Musts:

  • Bachelor's degree in Computer Information Systems, Management Information Systems or an equivalent combination of education and experience
  • Working knowledge of storage arrays, switches, and SAN environments
  • Excellent oral, written and telephone communication skills
  • Ability to solve problems, anticipate needs, develop and propose solutions and build consensus
  • Ability to build and maintain ongoing relationships with customers, peers and support partners
  • Ability to effectively interact and communicate with people at all levels
  • Direct customer support experience

Employer Posted:Saturday, January 03, 2009