Home Based Customer Support/Help Desk

Customer Support/Help Desk (Part-Time Home Shore)

Pay/Hours: $10.00p/h up to 20 hours per week - hours vary and are flexible

Job Location: Chesapeake, VA ( or surrounding areas)

Responsibilities:

    * This part-time work at home position will respond to inbound telephone calls from Infonet customers reporting problems with their wide area network; fast paced work with high volume answering that is highly transactional.

    * Opens trouble tickets to record all actions taken to effect resolution of customer problems.

    * Contacts customers directly, providing notification of error conditions affecting customer’s services, updates on existing problem conditions and coordination of ticket activities to closure.

    * Conducts first level analysis and calls phone companies, technical field personnel and whoever else is necessary to work on a problem. Maintains responsibility for the ticket throughout its life cycle, even when transferred to another department.

    * Ensures the department’s measurement and quality goals are met.

Qualifications:

    * Minimum 5 years experience in technical interface with telecommunications service providers including related help desk operations; strong customer service and problem resolution ability a must.

    * Additional skills in managing, effective written and oral communications are essential.

    * A 2 year degree is required; 4 year degree is preferred in Management.  Other experience will be considered.

    * This position REQUIRES a quite work at home environment, a Lan Telephone line and Broadband/DSL or Fios Internet Connection. BT will pay 50% of your internet costs.

    * Work hours vary and can be flexible to your availability. Busiest days are Tuesday, Wednesday and Thursday from 9:15am-11:15am and 3:15pm - 5:15pm EST. 

Existing authorization to work in the United States is required.

Relocation support for this position is not currently available. No benefits.

Employer Posted:Wednesday, January 07, 2009