Partial Telecommute Coach for Director of Client Exp.
New Life is a start up company developing a comprehensive healthy lifestyle program for clients living with serious illness. Expected to launch this fall, this multi-faceted fourth-month program will offer participants twice-weekly group therapy and yoga sessions, monthly community programming, and on-going personal coaching & concierge services. More information about the program is available at www.anewlifeispossible.com.
Job Location: Washington D.C. area
Our Program Values
* Integrated multi-faceted programming supports participants in all aspects of their lives
* Standard program is personalized for each individual participant
* All participant interactions with the program are positive and supportive
* Program goals are achieved by well-established methods that create powerful results
* Program is superior in content, method and delivery
* Program is presented with simple mainstream language and images
Currently, we are finalizing the program components and transitioning into setting up and operating the company. Key to this work is adding the Director of Client Experience, a member of our core leadership team. We hope this person will help us develop and run the personal-coaching & concierge services as well as the sales process.
Overview of Role
* Develops & leads the client experience including individual client programs, introduction retreats, community-wide monthly programming, and client communications
* Works closely with marketing & operations to facilitate sales process and client communications
* Works closely with other program directors to coordinate a cohesive client experience
* Reports to Founder and Team Leader
* As the company grows, this person will also likely:
- Work as the first and lead concierge for clients
- Manage additional concierge staff (hire/fire, train & develop)
- Manage an Event Manager who coordinates the monthly community programs and introductory retreats (hire/fire, train & develop)
Initial Responsibilities
The following are tasks to be completed as the business gets set-up:
* Develop the Concierge Department
- Finalize personal coaching program goals & objectives
- Finalize personal coaching process & initial consultation model
- Develop a roster of recommended practitioners (private trainers, breath workers, massage therapists, art classes, music instructors, etc)
- Work with business team to determine operational processes, price structure, and sales process
- Collaborate with marketing team to create client materials (client contract, welcome package, handouts, etc)
- Develop qualifications for additional concierge staff and hire/fire as necessary
- Create a manual/handbook for future department staff
Ongoing Responsibilities
The following are tasks to be completed once the company is operating and we are working with clients:
* Ensure Terrific Client Experience
- Supervise overall client experience to ensure a cohesive, values-driven experience is given to each client in each and every one of their interactions with the program
* Lead Concierge Department
- Be the first and lead concierge
- Revise & improve personal coaching process & initial consultation model
- Revise manual/handbook for future department staff
- Continue developing and maintaining roster of recommended practitioners
- Work with business team to smooth operational processes and sales process
* Work Closely With Marketing Department on Client Communications
- Monthly newsletters
- Website
- Special notices
* Oversee Production of Community Programming and Introductory Retreats
- Lead production & logistics of introductory retreats
- Lead production & logistics of monthly community programming
Qualifications
* Business & Program Development Skills
- Able to work both as a strong leader and team player
- Initiative to take the lead on program development and turn ideas into fully developed & functioning program
- Strategic business sense with an eye for planning, structuring
- Solid sense of marketing, branding and no-pressure sales
- Staff management experience (hiring, firing, directing & motivating)
- Event/Program planning experience
- Strong communication (written & verbal) and coordination skills
- Flexibility and openness to the creative process
* Personal Coaching/Concierge Skills/Customer Service Experience
- Experience working one-on-one with clients to overcome serious physical, mental and emotional obstacles
- Strong customer service background
- Knowledge of and connections to the DC-area wellness community
- Passion for holistic healthy living
- A fresh positive mindset
Time Commitment
* We are looking for 20-40+ hours a month to start with initial work being done primarily from your home office.
* Employment status will be as an Independent Contractor to start with future employment highly-probable down the road.
* Compensation to be determined with the selected candidate.
Employer Posted:Thursday, June 18, 2009