Work at Home Customer Support/Home Shore Rep

• This part-time work at home position will answer high volume inbound calls from BT Conferencing clients and transfer them into scheduled conferencing calls.  
• As a Home Shore Rep you will lead basic conferencing calls by following a script to better assist our clients 
• You will assist with quality check processes as assigned 

•  Minimum 1 year Call Center or Customer Support experience preferred
• Must be PC proficient with Windows Based Applications   
• This position REQUIRES a quite work at home environment, a Land Telephone line and Broadband/DSL or Fios Internet Connection. BT will pay 50% of your internet costs.
• Work hours vary and can be flexible to your availability however must be able to work between 8am-5pm Monday through Friday. The busiest days are Tuesday, Wednesday and Thursday from 9:15am-11:15am and 3:15pm - 5:15pm EST. Home Shore Reps must be able to work two of these shifts per day at a minimum two days per week (15 hours minimum required per week).
• The flexibility to work standard business hours (8am-5pm) is required.
• Must have ability to travel to local office for trainings 6-8 times per year.
• Must be flexible with cross training inititives to support BT Conferencing business as needed; including completions of post call products using MS Excel and Recording Software.
• Must have basic troubleshooting skills and be comfortable with PC Technology.   
• Effective communications skills required
• High School diploma required.  

Employer Posted:Tuesday, June 23, 2009