Telework Child Support Services Agent 2

Child support service company seeks call center agents to provide in-bound and out-bound customer service calls.  Position entails phone contact with parent, guardians legal entities, and social service providers.  Candidates must have strong negotiation ability, strong communication techniques, critical thinking skills, good judgment and decision-making abilities to ensure that child support obligations are met.

Skills and Qualifications (but not limited to):
Completion of an undergraduate degree or High school diploma/GED and two (2) years significant, related experience which involved interviewing (e.g., DFCS Caseworker or Probation Office with a caseload), collection, paralegal, insurance/real estate sales, law enforcement, or customer service which involved problem resolution, fact finding, exercising judgment, and acting independently.

Ideal candidates will possess the following skills:
Excellent oral and written communication skills
Strong customer service orientation; actively looking for ways to help people using a variety of customer services skills and techniques
Intermediate computer skills
Ability to interpret rules and regulations
Ability to manage time and multiple tasks
Enthusiasm for and commitment to effective, fair and efficient problem resolution
Negotiating skills to achieve appropriate outcomes
Understand the implications of information in problem solving and decision making
Critical Thinking; using logic and reasoning to determine appropriate solutions, conclusions.

Preferred Qualifications:
Preference will be given to applicants, who in addition to meeting the above qualifications possess one or more of the following:
Customer service experience in a call center environment.
Experience at a level equivalent to a Child Support Services Agent 2
Bilingual in English and Spanish

Employer Posted:Thursday, June 25, 2009