Home-based Service Representatives
Position is available for an experienced Home Based Customer Service Representative who will respond to inbound telephone inquiries and email requests from company accountholders.
Responsibilities:
- Assist customers with questions and issues regarding their accounts.
** Opportunity available in CT, CO, FL, WA, and TX only.**
Paid training classes will start on August 3rd. Position will begin on Part-Time basis August 17th. After 6 months of service, there may be opportunities to go Full-Time with benefits.
Qualifications:
- 1 to 3 years experience in customer service and/or data entry experience required.
- Good listening skills required.
- Must have excellent oral and written communication skills.
- Must have a professional phone manner and ability to handle customer complaint calls.
- Previous experience working in a bank and/or call center is helpful.
- Bi-lingual/Spanish speaking a plus.
Technical Requirements:
- A reliable personal computer, a landline phone, and a headset
- Windows XP SP2 or higher OR Windows Vista (32 bit Version only)
- Windows must be up to date with all security patches applicable to service pack level.
- Internet Explorer 7 or higher.
- Broadband internet access (Cable, DSL, or Verizon FIOS only).
- All agents will be required to install a VPN client provided by company.
- Antivirus Software with current virus definitions, current Antivirus subscription, and regularly scheduled scans.
- Agents should also run a current anti-spyware software
- Must have the ability to connect to your home router or modem with a network cable.
Other requirements:
- A quiet work area without background noise and interruptions (ex. pet noises and personal interruptions).
- Ability to be on the Internet and a landline phone call simultaneously.
- Ability to pass a credit and background check.
- Must be at least 18 years of age.
- Must have a High School diploma, GED or equivalent.
- Must be able to work at least 20 hours per week between the hours of 8am and 8pm EST.
- Must be eligible to work in the United States.
***Pay scale is between $10 and $12 to start
***Pre-employment background and credit check are required. Applicant must not have collection items including charge offs, judgments or liens. Bankruptcy items are excluded.
Location: Home Based
Compensation: $10/$12 per hour
Posted: Wednesday, July 1, 2009
Employer Posted:Wednesday, July 01, 2009