100% Telecommute - PC Desktop Support Agents

Company is seeking PC Desktop Support Agents to provide superior customer service with the highest level of quality and enthusiasm. These positions are being created to assist with meeting accelerating call volumes.

Applicants should possess ALL of the following skill sets:

Technical skills - A technical skill set with the ability to provide desktop troubleshooting, resolve Internet connectivity issues, and support software applications (with training).

Sales skills - The ability to sell products and services to a wide variety of markets to inbound callers.

Customer service skills - Working with callers who may be frustrated or upset that something hasn't gone as expected.  A key component of this is assuring the customer that you will help them, calming them down, and resolving the situation for them when possible.  Patience and a genuine desire to assist our customers is a must.

Attention to detail - Callers will regularly relate information including phone numbers, email addresses, product numbers, messages, and details about their particular reason for calling.  Accurately relaying this information to our clients is crucial to your success in this position.



To qualify for this position you must have, or obtain the following:

1. A U.S. based home telephone number. (No cell phones or VOIP phones)
2. A corded telephone set with a headset. (No cordless phones)
3. A PC with Windows XP or Vista
4. Your PC wired to a cable modem, DSL modem, or broadband connection. (No wireless connections)
5. A quiet environment where you can take calls without being disrupted or callers hearing any noise or sounds in the background


Additional Requirements for Qualification:

1. You must be geographically located in The United States,
2. You must be able to provide proof of having the legal right to work in The United States.
3. You must be willing to submit to a criminal background check.

• Location: 100% Telecommute
• Compensation: TBD

Posted: Thursday, July 02, 2009

Employer Posted:Thursday, July 02, 2009