VirtualVocations

Email Customer Service Job

We are an online retailer of magazine subscriptions based in Manhattan. We are looking for someone to help us with customer service. You will need to respond to customer emails. This is a freelance position. Please be able to commit 40 hours a week to this position. You must have a broadband connection at home.
Responsibilities
- Answer incoming emails.

Qualifications
- High school diploma mandatory – college degree preferred.
- Broadband connection from home is mandatory.
- Two years of email customer service experience required. Please do not reply unless you have online customer service experience! Past experience working for an Internet company is very important.
- Work at an online e-tailer a HUGE plus.
- Good communications skills a must.

Need to have
Computer bought in the last two years.
Fax machine
Printer
Cell phone


How to Respond to this Posting
Please provide us with the following when e-mailing us. (E-mails without the following will not be reviewed):
1) You MUST send a resume. Please insert it into the body of the e-mail. If you send an email with an attachment our spam filter will delete the email and we will never get it.
2) Write a few sentences on why you would be the ideal candidate for this position.
3) Indicate which of the qualifications you do and do not meet.
4) Your desired hourly rate.
5) When you are available to work during the week and when you can start.
6) How many years of customer service experience do you have.
7) What CRM solutions, if any, have you used?
8) A brief explanation as to why you left your last job.
9) Please indicate if you have answered customer concerns via the following: 1) email 2)phone 3) web chat 4) in person.
10) Have you worked from home before?




* Location: USA only
* Compensation: TBD
* Telecommuting is ok.

Employer Posted:Friday, August 10, 2007