Call Quality Monitor

Call quality monitor is needed to monitor the call quality of the Customer Service and Sales Departments' representatives.  This position allows for a work from home arrangement.

Candidate’s responsibilities include:

-Monitoring the interaction of representative and customer on an overview of calls.
-Ensuring the representatives follow established guidelines of call quality
-Report monitoring outcomes to the Director of Training
-Assist in the development of call-handling strategies
-Help representatives by providing coaching and direction
-Report to the office location for scheduled meetings and up-dates


Candidate should possess the following skills:

-Must have excellent verbal and written communication skills.
-Must be able to create concise and easily understood feedback.
-Must have the ability to work independently
-Must be goal oriented
-Must work well in an team environment
-Must have strong computer skills including Microsoft Office
-Must be dependable
-Must work well with little or no instruction


Education required:

-Must have a GED or High School Diploma
-Minimum 2-2 years experience in telephone sales
-Minimum 1-2 years experience monitoring and providing feedback
-AA degree in communication or a related field is preferred


Location: Work from home/Must report to office for meetings and updates/Los Angeles, CA

Employer Posted:Tuesday, October 27, 2009