Software Support Specialist
Company is seeking a Software Support Specialist to provide technical support by phone and e-mail for the labor management software suite and its hardware and software platforms. Candidate will work closely with development and QA team to perform quality assurance testing. After a six week training period, shift duties are based on a 24x7 support desk model with approximately 50% of shifts allowing you to work from home.
Primary Responsibilities:
- Troubleshoot Point-of-Sale, time clock with biometrics and payroll interfaces.
- Use remote control software, e.g. WebEx, VNC, to troubleshoot customer issues
- Record detailed journals of all customer communication via call tracking software
- Proactively update customer configuration documentation
- Proactively expand internal knowledge base
- Work in a team environment on complex issues
- Work independently from home office
Candidate must possess the following requirements:
- Dedicated to delivering "World Class Support"
- Must be available to work 1st, 2nd and 3rd shifts
- Positive and professional customer service attitude
- Strong written, verbal, and interpersonal communication skills in order to interact in a team environment
- Exceptional organizational skills
- Ability to prioritize issues and work independently
- A strong desire and ability to learn new technologies and support multiple systems
- Detail oriented
- Ability to multitask
- Good understanding of Windows operating systems
- Familiarity with network infrastructure
- Pursuing 2-year Associates degree in technology field or 2+ years of equivalent experience
Location: Telecommute/Eden Prairie, MN
Compensation: $30,000/yr + quarterly bonus
Employer Posted:Sunday, November 08, 2009 - This job expires in 0 days
