Meditech Ancillary Clinicals Support

Company is looking for a Meditech Ancillary Clinicals Support to work full-time.

Job Requirements:

• Apply business systems and applications analysis skills and knowledge in support of MEDITECH Clinical applications, including PHA / LAB/ RAD
• Classify problems as system, training, or process and recommends corrections
• Teach the end users new technology and enhancement and guide them through complex application functionality
• Provide second and third level support for multiple MEDITECH Clinical applications across a large healthcare enterprise
• Communicate with internal networking and desktop support teams and end users for problem resolution
• Establish a close working relationship with the customer
• Analyze issues and problems reported by end users and customers; work on problems of diverse scope where analysis of data requires evaluation of identifiable factors
• Identifies and implements solutions in cooperation with other team members, MEDITECH Inc, end users, and customers
• Implement new functionality
• Participate in new module implementation and upgrades
• Demonstrate customer service regarding responsiveness to customer requests for support assistance, whether troubleshooting, problem solving, report development, or system enhancements and correction testing

• At least 2 year's experience providing second and third tier end-user support for the MDITECH Magic or C/S Clinical applications such as PHA, RAD, LAB, OE, NUR, PCI,
• Ability to work within and foster a strong team environment
• Experience with the successful implementation of at least one MEDITECH module
• Hospital clinical operations experience
• Experience with and understanding of clinical dictionaries and application functionality and how they impact other modules
• Experience developing technical documentation and estimation of resource requirements for tasks and small projects
• Experience assisting with MEDITECH upgrades including coordination and testing, using MEDITECH Inc to resolve issues, and MEDITECH security and user setup
• Exceptional client relationship skills
• Clinical background, such as the CPhT
• Some MEDITECH Client Server experience
• Experience providing module coordination for MEDITECH upgrades
• NPR report writing experience
• Associates degree or Bachelors degree preferred, or relevant work experience
• Meditech certifications preferred
• Certified Pharmacy Technician desired

Compensation:

• competitive salary
• performance based bonuses
• stock purchase program
• tuition reimbursement (up to $2,500 annually)
• 401K (50% match for first 4% of salary)
• health, dental and vision insurance coverage
• paid holidays and vacation

Location: work from home but will be required to travel 25% of the time to train (in Plano, TX) or visit clients

Employer Posted:Wednesday, November 11, 2009