VirtualVocations

Technical Support Engineer

Digital Support Technology (www.digitalsupporttech.com) focus on innovative internet PC support service dramatically improves efficiency, quality, and end-user satisfaction by reducing incident handling time, eliminating skill duplication, and avoiding error-prone phone support. We delivering an online service to automate PC support procedures, and offering live support through remote conferencing to resolve problems and answer questions.

About You

Candidates should have a professional demeanor, self motivated, strong written and verbal communication skills, excellent customer service, attention to detail, and strong multi-tasking and follow through skills.

The PC Support Specialist will be able to perform the following functions:

Remote PC support experience, over the phone, remote desktop
Diagnose, troubleshoot and repair computer issues
Install computers, printers, peripherals and software
Troubleshoot Windows XP, Vista
Teach clients how to use hardware and software
Demonstrate extensive knowledge of Windows
Prefer a Bachelors degree or equivalent and two years of related experience and/or training. Microsoft, CompTia (A+/Network+), or vendor certifications are a plus.

Employer Posted:Friday, October 19, 2007