{"id":210371,"date":"2020-07-02T07:00:02","date_gmt":"2020-07-02T11:00:02","guid":{"rendered":"https:\/\/www.virtualvocations.com\/blog\/?p=210371"},"modified":"2024-09-17T17:32:51","modified_gmt":"2024-09-17T21:32:51","slug":"developing-empathy-remote-job","status":"publish","type":"post","link":"https:\/\/www.virtualvocations.com\/blog\/remote-working-tips\/developing-empathy-remote-job\/","title":{"rendered":"Developing Empathy for Others in a Remote Job"},"content":{"rendered":"\n

Updated September 2024<\/em><\/strong><\/p>\n\n\n\n

There are a host of benefits<\/a> associated with remote work, including increased job satisfaction, employee retention, and productivity. However, there are also challenges that may be exacerbated if employers don’t have the right remote policies and procedures in place. One of those is the development and support of empathy for others in a remote work environment.<\/p>\n\n\n\n

One of the most powerful ways to address the challenges of remote work environments is to increase empathy levels. Empathy is frequently referred to when a business wants to improve its culture or increase employee engagement. But what exactly is empathy for others? How does it work? Can it be fostered and developed? Read on for answers to these questions and learn how you can harness the superpowers of empathy for the good of yourself and your remote team.<\/p>\n\n\n\n

<\/div>\n\n\n\n

What is Empathy for Others?<\/strong><\/h2>\n\n\n\n

Empathy refers to the ability to sense the emotions of others and to imagine how others feel. This is a natural ability that predates humanity itself according to primatologist Frans de Waal<\/a>. The origins of empathy probably evolved for two main reasons. First, to reinforce the successful behavior of mothers caring for their young, and second, to promote cooperation for the completion of social projects. These early forms of empathy have evolved to the point where we are now able to adopt the perspective of others.<\/p>\n\n\n\n

Experts believe that empathy has been hardwired into our brains and bodies<\/a> due to evolution. Researchers have identified special mirror neurons in the brain that fire when we see someone perform an action that we would perform similarly ourselves. In addition, evidence points to a genetic aspect as a secondary cause of empathy.<\/p>\n\n\n\n

<\/div>\n\n\n\n

The Power of Empathy<\/strong><\/h2>\n\n\n\n

Empathy brings out the best in us humans. It allows us to forgive those who harm us, as well as protest against injustice. Both of these noble actions can move mountains. Consider the protests in recent years against police brutality that have expanded across the United States. This is a powerful example of how empathy can cause record numbers of people to organize and act to improve the situation of others. Empathy may not make us help others, but it is a necessary precursor to compassionate actions.<\/p>\n\n\n\n

Another recent example is the phrase \u201cWe\u2019ll get through this together.\u201d One of the key phrases repeated again and again throughout the COVID-19 crisis, its origin in this context is uncertain, but its purpose to unify is crystal clear. How does this phrase achieve unity? By triggering empathy for others. It reminds us that our struggles are similar to everyone else\u2019s. This simple phrase managed to get 350+ million people on the same page during the pandemic and illustrates the power of empathy to accomplish the seemingly impossible.<\/p>\n\n\n\n

<\/div>\n\n\n
\n\t
\n\t<\/div>\n\t\n<\/div>\n\n\n
<\/div>\n\n\n
\n
\"\"<\/picture>
Cohesive cultures breed productivity, efficiency, and employee retention, which can make any company successful in a digital world<\/a><\/strong><\/figcaption><\/figure><\/div>\n\n
\n\t
\n\t<\/div>\n\t\n<\/div>\n\n\n
<\/div>\n\n\n\n

Why is Empathy Important in a Remote Work Environment?<\/strong><\/h2>\n\n\n\n

For remote workers and managers who might not be as experienced with remote work, challenges to productivity and corporate culture can arise when employees work at home. Those challenges can also include lack of face-to-face supervision and daily structure, as well as isolation and loneliness.<\/p>\n\n\n\n

In most cases, physical separation from office and coworkers can breed these complications. Also, because we are not in physical proximity, we sometimes forget that we are also working with people who have their own lives, families, and problems. We get caught up in our personal situation and neglect to pay attention to how others may be feeling. In other words, we forget empathy for others.<\/p>\n\n\n\n

When a lack of empathy exists, remote workplace problems have the potential to increase. In addition to causing conflict and pain, these problems may impact team productivity and the company\u2019s bottom line.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Miscommunication<\/strong><\/h3>\n\n\n\n

The hardest-hit area when one or more individuals lack empathy is usually communication. In many cases, technology itself serves as the biggest barrier to our relationship building. The impersonal nature of email and text messages can easily cause misinterpretations and mistakes.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Disengagement<\/strong><\/h3>\n\n\n\n

Without empathy, we do not pay attention to the value they contribute. If an employee is misunderstood or undervalued, then the chances of that employee fully participating with the team are slim. A lack of engagement will increase employee turnover.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Lack of Trust<\/strong><\/h3>\n\n\n\n

Without empathy, building trust can lag. This leads to individuals feeling uncertain about their place and unwilling to speak up. Without trust, the remote workplace will experience disharmony, as well as less innovation and risk-taking.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Conflict<\/strong><\/h3>\n\n\n\n

At its worst, a lack of empathy for others will cause conflict. Without the ability to understand and feel the emotions behind a co-worker\u2019s actions, the possibility of misinterpretation exists. A Myers-Briggs study<\/a> found that workplace conflict costs the economy over $359 billion annually.<\/p>\n\n\n\n

<\/div>\n\n\n
\n\t
\n\t<\/div>\n\t\n<\/div>\n\n\n
<\/div>\n\n\n
\n
\"\"<\/picture>
Strategies that will help you address conflicts efficiently and foster a collaborative atmosphere<\/a><\/strong><\/figcaption><\/figure><\/div>\n\n
\n\t
\n\t<\/div>\n\t\n<\/div>\n\n\n
<\/div>\n\n\n\n

How Does Empathy for Others Work?<\/strong><\/h2>\n\n\n\n

Researchers have identified three different types of empathy<\/a>:<\/p>\n\n\n\n

    \n
  1. Emotional empathy<\/strong> is when we experience feelings and sensations in response to the emotions of others. These feelings can often mirror those of the other.<\/li>\n\n\n\n
  2. The second type of empathy is cognitive empathy<\/strong>,<\/em>\u00a0which allows us to identify and understand the perspective of others.<\/li>\n\n\n\n
  3. The third type is compassionate empathy<\/strong>. This type of empathy goes beyond feeling and perspective to taking action to help.<\/li>\n<\/ol>\n\n\n\n

    While researchers may have identified different types of empathy, they do not work best in isolation. Rather, they are most effective when working in concert. First, understand how a person feels, then develop similar feelings. Lastly, undertake a compassionate action as a result.<\/p>\n\n\n\n

    A simple example is learning your friend is suffering in the hospital (cognitive empathy). You develop a feeling of suffering in response (emotional empathy), and you deliver a get well card as a way to help both your friend and yourself feel better (compassionate empathy).<\/p>\n\n\n\n

    In isolation, the three types of empathy can be a drawback rather than a benefit. Imagine someone who overidentifies with someone\u2019s suffering. They would become paralyzed by their feelings of suffering and be unable to act. Pure cognitive empathy is not beneficial either. Understanding how someone feels without feeling it yourself can lead to using this understanding against the person.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Can Empathy for Others Be Fostered and Developed?<\/strong><\/h2>\n\n\n\n

    As mentioned above, research shows a genetic basis for empathy, but it is generally thought that most of our empathy is learned as a child. We see examples of empathy in action and the benefits that result. Thus, we have encouragement to practice it ourselves.<\/p>\n\n\n\n

    Sometimes, individual and situational factors can interfere with empathy development. For example, an individual\u2019s background may have lacked good examples, and certain personality types have more difficulty experiencing empathy.<\/p>\n\n\n\n

    Despite these difficulties, research studies<\/a> suggest that people can enhance their natural empathic abilities through training. Much in the same way that we learn any new behavior or skill, we can implement a cycle of instruction, modeling, rehearsal, and feedback. So we learn about empathy, we look for examples of empathy, we rehearse showing empathy, and we look for feedback. We can use this model to develop training for others, or we can apply it to ourselves.<\/p>\n\n\n\n

    <\/div>\n\n\n
    \n\t
    \n\t<\/div>\n\t\n<\/div>\n\n\n
    <\/div>\n\n\n
    \n
    \"9<\/picture>
    Top secrets to cultivating remote team cohesion and collaboration<\/a><\/strong><\/figcaption><\/figure><\/div>\n\n
    \n\t
    \n\t<\/div>\n\t\n<\/div>\n\n\n
    <\/div>\n\n\n\n

    How to Develop Empathy in Yourself and Others<\/strong><\/h2>\n\n\n\n

    Below are some simple methods to foster empathy for a happy and harmonious remote work environment for individuals, teams, and leadership.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Tips for Remote Workers<\/strong><\/h3>\n\n\n\n

    As an individual, use these methods to develop and improve empathy<\/a> on your own:<\/p>\n\n\n