Account Manager

Job Summary

Client-focused and analytical, the remote Account Manager will support Filing Services clients by improving data accuracy, driving workflow adoption, and facilitating timely resolution of filing-related issues while collaborating closely with Customer Success Managers.

Key Responsibilities

• Support a designated portfolio of external partners across various revenue tiers
• Act as a bridge between external partners and internal Filing Services operations to ensure timely, accurate, and coordinated filing support
• Run reports and analyze filing data to identify trends, behaviors, and opportunities for improvement

Required Qualifications

• Bachelor's degree preferred
• 2+ years of client-facing or customer service experience
• 1+ years of experience in the insurance industry preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong analytical skills with the ability to interpret data and identify trends