Account Manager

Job Summary

Managing client relationships for a portfolio of law firms and legal teams, the full-time remote Account Manager will handle capture requests, project management, and identify software opportunities while ensuring clear communication and trust-building with clients.

Key responsibilities

• Own and manage client relationships, serving as the primary point of contact for capture requests
• Translate vague client requests into clear specifications and provide accurate quotes
• Project manage complex engagements, ensuring smooth communication and resolution of issues

Required qualifications

• 4+ years of experience in account management, client services, or a similar client-facing role
• Experience working with legal, SaaS, or detail-sensitive B2B clients
• Exceptional written communication skills, with a focus on clarity and accuracy
• Strong judgment in scoping, pricing, and managing client expectations
• Familiarity with how law firms operate is a significant advantage