Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Aug 30, 2024
This job expires in: 21 days
Job Summary
A company is looking for an Account Servicing Specialist.
Key Responsibilities:
- Manage early arrears (lagging customers) portfolio end-to-end
- Call/email customers who are behind on payments and help bring them up to date by creating realistic payment plans
- Educate delinquent customers to prevent future arrears
Required Qualifications:
- Previous experience in a recovery/servicing team - preferably in the SMB credit industry
- Experience in executing a recovery plan with the ability to create repayment plans
- A strong analytical mindset and ability to create new solutions and strategies using data as your guide
- Experience working in a customer support and service team
- Ability to recommend and negotiate payment arrangements
