Advanced Support Lead
Job Summary
A company is looking for an Advanced Support Lead to manage a team and deliver exceptional support experiences to clients.
Key Responsibilities:
- Lead and mentor a global team of Advanced Support Specialists
- Act as an escalation point for complex technical issues and manage resource allocation
- Collaborate with cross-functional teams to implement new processes and improve efficiency
Required Qualifications:
- 1-2 years of leadership or management experience
- Strong technical troubleshooting skills across software
- Familiarity with hospitality technology solutions
- Proficiency in Zendesk and experience using Slack
- Alignment with the company's core values
COMPLETE JOB DESCRIPTION
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Company Overview
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