Application Help Desk Team Lead
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Aug 28, 2024
This job expires in: 7 days
Job Summary
A company is looking for an Application Help Desk - Team Lead.
Key Responsibilities:
- Initial point of contact for customers via telephone, email or customer self-service ticket portal
- Provide technical support of hosted applications, servers, 3rd party connections, and network resources
- Escalate complex problems to engineering teams and engage with Database and Application & Data Center Engineers as needed
Required Qualifications:
- High School Diploma or equivalent required
- Experience with workload management and process creation and implementation
- Lead experience
- Previous computer technical support preferred
- Some comprehension of PowerShell commands
COMPLETE JOB DESCRIPTION
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Company Overview
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