Application Support Assistant Technical Support Representative

Location: Remote

Compensation: Hourly

Staff Reviewed: Fri, Aug 30, 2024

This job expires in: 19 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for an Assistant Technical Support Representative - Application Support.

Key Responsibilities:

Use training, documentation, and peers for troubleshooting and research skills
Document and resolve reported issues
Maintain understanding of Corporate and IT policies and procedures

Required Qualifications:

0-2 years of relevant experience in a technical call center or comparable education preferred
Basic SQL knowledge
Experience with call/chat interface, ticketing systems, and general programming languages
Experience using specific software and tools like Oracle Cloud Infrastructure, EDI, mobile device OS, and Microsoft Office products

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