Associate Contract Manager

Job Summary

A company is looking for an Associate Contract Manager (Renewal Specialist) for the LATAM/NAM region.

Key Responsibilities

• Resolve a high volume of customer inquiries and provide exceptional customer service
• Communicate with customers and internal teams to ensure accurate execution of customer renewals
• Address complex billing issues and contribute to the growth of the contract management organization

Required Qualifications

• Fluency in Spanish and English; Portuguese is a plus
• Passion for creating a great customer experience
• Ability to lead phone conversations effectively
• Healthy negotiation and interpersonal problem-solving skills
• Commitment to fostering a positive team environment of equality and inclusion