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Associate Program Manager
Job Summary
A company is looking for an Associate Program Manager, Access & Affordability - Patient Support Services - Remote.
Key Responsibilities
- Oversee the performance of call center clusters and ensure compliance with standard operating procedures
- Plan, review, and optimize workflows while managing team member workloads and training
- Audit team members' work for accuracy and address customer inquiries and complaints
Required Qualifications
- Bachelor's Degree or equivalent combination of education and experience
- Minimum 1 year of management or team lead experience
- Minimum 2 years of experience in pharmacy, healthcare, medical billing, or insurance verification
- Experience verifying insurance eligibility and coverage
- Previous supervisory experience of remote staff
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COMPLETE JOB DESCRIPTION
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Company Overview
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