AVP Medicare Call Center Operations

Job Summary

A company is looking for an AVP of Medicare Call Center Operations.

Key Responsibilities:

• Develop and execute strategies to enhance call center performance for Medicare services
• Oversee day-to-day call center activities and ensure compliance with Medicare guidelines
• Monitor call center interactions, implement quality control processes, and address escalated issues

Required Qualifications:

• Bachelor's degree (advanced degrees preferred)
• 10 years of leadership experience in healthcare operations, preferably in call center operations within the Medicare domain
• Experience managing staff, including hiring, training, and performance management
• Familiarity with Medicare regulations, policies, and procedures
• Experience in managing a large-scale call center with remote staffing preferred