Bilingual Call Center Agent
Job Summary
Providing high-level customer service solutions, the full-time Bilingual Call Center Agent will manage inbound and outbound calls, document customer interactions, and maintain knowledge of campaign products while working remotely.
Key responsibilities
- Handle inbound and outbound calls for assigned programs or projects
- Document all customer interactions accurately using provided tools
- Maintain a working knowledge of campaign products, services, and promotions
Required qualifications
- At least one year of call center experience with automatic dialers and call scripting
- Bilingual in Spanish and English
- High school diploma or GED
- Basic computer skills and computer literacy
- Outstanding attendance and punctuality
Complete Job Description
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