Bilingual Case Manager

Job Summary

A company is looking for a Bilingual (Spanish) Case Manager.

Key Responsibilities

• Independently assess and address trust and safety concerns via phone and email
• Act as a consultant to agents and leadership on escalated sensitive concerns
• Interpret complex legal documents and manage sensitive data in compliance with standards

Required Qualifications

• Experience in Trust and Safety, Law Enforcement, Compliance, or related fields
• High school diploma or equivalent required
• Advanced proficiency in spoken and written Spanish
• Exceptional problem-solving and strategic thinking skills
• Proven ability to handle sensitive information with professionalism