Bilingual Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I who is bilingual in Spanish.

Key Responsibilities

• Handle high volume inbound customer and candidate calls, emails, and ticket inquiries
• Assist clients with training and navigation of the proprietary data management system
• Resolve client issues and escalate urgent matters as necessary to ensure high-quality service

Required Qualifications and Education

• High school diploma or equivalent
• Fluency in Spanish (reading, writing, and speaking) is required
• 1 year of call center or retail customer service experience preferred
• Experience with data entry and documentation accuracy
• Ability to manage multiple tasks and responsibilities simultaneously