Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time, remote or hybrid capacity, managing inquiries via phone, chat, and email while maintaining professional relationships and administrative functions.

Key responsibilities

• Provide excellent customer service by responding to inquiries accurately and professionally across multiple channels
• Establish and maintain professional relationships with customers and co-workers while managing time effectively to meet service standards
• Perform administrative tasks within core systems, including password resets and service requests, while ensuring compliance with company policies

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center or multi-channel environment
• Bilingual proficiency in English and Spanish, with strong communication skills in both languages
• Working knowledge of G-Suite applications, including Gmail and Google Docs
• Ability to adapt to change positively and manage multiple tasks efficiently