Bilingual Customer Support Specialist

Job Summary

Seeking a full-time Bilingual Customer Support Specialist (After Hours), the ideal candidate will provide exceptional service and support to internal and external customers through various communication channels while working in a hybrid environment based in Columbia, MO.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, ensuring accurate and timely service
• Establish and maintain professional relationships with customers and co-workers while managing administrative tasks within core systems
• Enhance knowledge of EquipmentShare products and services to effectively address customer inquiries and support requests

Required qualifications

• Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages
• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, ideally in a contact center or multi-channel environment
• Strong organizational skills and the ability to multitask while providing superior customer service
• Familiarity with G-Suite applications, including Gmail, Google Docs, and Sheets