Bilingual Customer Support Specialist

Job Summary

Bilingual Customer Support Specialists will provide exceptional after-hours service and support to internal and external customers in a full-time, hybrid role, ensuring timely and accurate responses to inquiries through various communication channels.

Key responsibilities

• Respond to customer inquiries via telephone, chat, and email, maintaining high service standards
• Establish and maintain professional relationships with customers and co-workers while managing time effectively
• Perform administrative functions within core systems, including password resets and service requests

Required qualifications

• High school diploma required; college degree preferred
• At least one year of experience in a customer service role, preferably in a contact center
• Bilingual in English and Spanish with proficiency in speaking, reading, and writing
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Working knowledge of G-Suite applications, including Gmail and Google Docs