Bilingual Patient Engagement Representative

Job Summary

A company is looking for a Patient Engagement Representative - Remote Bilingual.

Key Responsibilities

• Provide inbound and outbound support for patient acquisition and retention strategies through various communication channels
• Accurately determine eligibility for care coordination and service line navigation, and provide physician referrals
• Document and handle patient complaints and inquiries while maintaining professional guidelines

Required Qualifications

• High school diploma or GED required
• 1-3 years of customer service and/or healthcare experience required
• Telephone/call center experience required
• Working knowledge of Windows-based computer environment required
• Preferred: Two years of college education