Bilingual Spanish Customer Service Agent

Job Summary

A company is looking for a Bilingual Spanish Customer Service Agent.

Key Responsibilities

• Answer moderately complex questions and provide support for hardware, software, and applications
• Escalate complex problems to resolver teams or vendors as needed
• Support L1 agents with day-to-day questions related to client incidents and requests

Required Qualifications

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2 years of experience in the area of responsibility
• MUST BE BILINGUAL SPANISH
• Eligibility for required authorizations from the U.S. Government may be necessary