Bilingual Technical Support Representative

Job Summary

Providing support to both English and Spanish-speaking customers, the full-time Bilingual Technical Support Representative will handle incoming calls, emails, and chat requests, offering training and troubleshooting assistance while documenting interactions remotely.

Key responsibilities

• Answer incoming calls and provide needed assistance to customers
• Offer training and troubleshooting support to resolve customer issues
• Document all interactions in the Call Center database and escalate issues as necessary

Required qualifications

• High School diploma; Associate Degree in Information or Computer Science preferred
• Fluency in both English and Spanish (verbal and written)
• Previous call center experience is a plus
• Familiarity with MS Office applications and database management
• Ability to adapt communication style to meet customer needs