Call Center Manager

Job Summary

A company is looking for a Manager, Call Center to oversee operational aspects of the Shared Services Call Center.

Key Responsibilities

• Lead and manage all operational functions of the Call Center to meet organizational objectives
• Supervise and coordinate activities, ensuring compliance with policies and procedures
• Facilitate employee development and manage performance evaluations

Required Qualifications

• Undergraduate or bachelor's degree or equivalent experience
• Minimum of 10 years of experience in a Call Center environment, with experience managing 50 or more representatives
• 3+ years of healthcare administration experience, including supervisory experience
• Knowledge of human resource management practices and governmental regulations
• Intermediate or advanced Excel skills with the ability to analyze complex data