Call Center Supervisor
Job Summary
Overseeing call center operations, the full-time Advocate Hub Supervisor will manage daily activities, mentor team members, and enhance customer service for participants while working in a supportive and flexible environment.
Key responsibilities
- Hire, train, and develop new and existing team members within the Advocate Hub
- Identify optimal workflows and establish best practices for daily operations and policies
- Prepare reports and evaluate data to improve processes and monitor team performance
Required qualifications
- Minimum two (2) years of supervisory-level experience in a call center environment
- Demonstrated experience in coaching, training, and motivating staff
- Lean Six Sigma and/or Process Improvement Certificate preferred
- Knowledgeable with technology, including software applications and electronic medical records systems
Complete Job Description
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