Client Experience Specialist

Job Summary

Dedicated to enhancing client interactions, the full-time Client Experience Specialist will resolve inquiries, maintain client records in Salesforce, and advocate for clients while working remotely during Pacific Time hours.

Key responsibilities

• Guide clients through the One Legal platform and ensure efficient problem resolution
• Maintain accurate client records and advocate for client needs by providing feedback to internal teams
• Collaborate with management to meet corporate goals and continuously improve the client experience

Required qualifications

• 2+ years in Customer Support, preferably with Call Center experience
• 2+ years of experience with CRM systems; Salesforce experience preferred
• Experience in SaaS, particularly in legal services, is a plus
• 1+ years in legal/litigation support preferred
• High school diploma required; advanced studies or equivalent work experience valued