Client Manager

Job Summary

A company is looking for a Client Manager who will create a seamless and high-quality experience for clients in coordination with partner agencies.

Key Responsibilities

• Manage partner relationships by coordinating care plans and providing real-time updates
• Provide exceptional service to clients and caregivers through guidance and relationship building
• Partner across teams to ensure a seamless experience and manage escalations effectively

Required Qualifications

• 3+ years of experience in complex client or patient management or demanding customer service roles
• Strong sense of ownership and proven ability to manage processes effectively
• Ability to work autonomously and prioritize competing tasks
• Commitment to high-quality care and exceptional client service
• Flexibility to respond to needs during evenings or weekends as required