Client Success Manager
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Jan 08, 2025
This job expires in: 21 days
Job Summary
A company is looking for a Client Success Manager to enhance customer satisfaction and drive success for property managers and investors.
Key Responsibilities
- Manage an assigned book of business, creating tailored success plans for clients
- Monitor customer engagement and provide actionable insights to improve retention and renewals
- Proactively seek and communicate customer feedback to enhance service delivery
Required Qualifications
- 2+ years of experience in customer management with a focus on retention and upselling
- Proven track record of maintaining high renewal rates and preventing churn
- Ability to collaborate across departments to ensure a cohesive customer experience
- Strong understanding of product benefits and the ability to communicate value effectively
- Motivated self-starter with a commitment to continuous learning and growth
COMPLETE JOB DESCRIPTION
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