Client Support Analyst

Job Summary

A company is looking for a Client Support Center Analyst to resolve client issues related to cloud-based services.

Key Responsibilities

• Diagnose and resolve complex software issues through various communication channels
• Provide timely resolution and tracking of client support tickets via Salesforce
• Collaborate with internal teams to enhance expertise and improve service delivery

Required Qualifications

• High school diploma or GED required
• 3-4 years of professional business experience
• 2+ years of call center or equivalent customer service experience preferred
• Hardware and software troubleshooting experience preferred
• Proficiency in Microsoft Office (Outlook, Word, Teams)