Client Support Specialist
Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Nov 25, 2024
This job expires in: 12 days
Job Summary
A company is looking for a Client Support Specialist to provide exceptional support to clients using their software platform.
Key Responsibilities
- Maintain and respond to support/task tickets in the help desk system
- Act as a liaison between clients and development to resolve technical issues
- Work cross-functionally with various teams to ensure client satisfaction
Required Qualifications
- 2-3 years of experience in software support or onboarding services
- Experience managing support ticket queues and driving timely resolutions
- Familiarity with help desk ticketing systems, issue tracking software, and CRM software
- Experience working with offshore teams
- Proficiency in spreadsheet software and office tools
COMPLETE JOB DESCRIPTION
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