Clinical Support Coordinator

Job Summary

A company is looking for a Clinical Support Coordinator to provide administrative support for the Clinical Operations Organization and assist members in accessing care.

Key Responsibilities

• Promote quality service delivery and effective care transitions for optimal member health outcomes
• Inform members and providers about mental health benefits, authorization processes, and community resources
• Conduct outreach calls for enrollment in programs and facilitate connections to clinical team members

Required Qualifications

• Bachelor's degree in Social Work, Psychology, or a related healthcare field plus at least 1 year of relevant experience, or a high school diploma plus 3+ years of experience
• Strong computer and keyboarding skills, including proficiency in MS Outlook, MS Word, and MS Excel
• Ability to provide empathetic customer service and engage in reflective listening
• Experience in a healthcare, managed care, or customer service setting
• US Citizenship may be required for federal contract compliance