Collection Solutions Representative

Job Summary

A company is looking for a Collection Escalations & Solutions Rep.

Key Responsibilities:

• Perform document processing and record keeping tasks associated with customer accounts
• Enter new account information, record transactions, and provide administrative support
• Answer customer inquiries, resolve problems, and respond to requests for information

Required Qualifications:

• High school diploma or equivalent
• Four or more years of clerical and customer service experience
• Thorough knowledge of products, services, terminology, procedures, and systems related to assigned area
• Ability to manage multiple projects and deadlines simultaneously
• Proficient computer navigation skills using various software packages