Community Content Manager
Job Summary
A company is looking for a Manager, Community Content.
Key Responsibilities
- Lead a team of content producers to create engaging and informative content for the customer community
- Establish and maintain content standards and workflows for user-generated content
- Collaborate with cross-functional teams to support new initiatives and maintain a comprehensive internal knowledge base
Required Qualifications
- 7+ years of experience in content production and/or technical writing in a marketing or customer experience environment
- 1-2 years of experience managing people
- Proven experience creating customer-facing content for a B2B SaaS audience
- Experience in developing and maintaining internal knowledge bases and instructional content
- Strong skills in SEO and analytics, with experience using data to guide content strategy
COMPLETE JOB DESCRIPTION
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Company Overview
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