Complaint Coordinator

Job Summary

A company is looking for a Complaint Coordinator I, responsible for assisting customers and resolving issues.

Key Responsibilities

• Log complaints into the SAP Complaint system and gather necessary information
• Issue call tags, notifications, credits, and replacement orders for complaint resolution
• Maintain compliance with QSR and ISO regulations and ensure proper closure of complaints

Required Qualifications

• High School Diploma or equivalent
• Intermediate level skill in Microsoft Excel
• Intermediate level skill in Microsoft Word
• Ability to process relevant details and prioritize their importance
• Experience in providing customer service preferred