Compliance Analyst

Job Summary

A company is looking for a Compliance Analyst, Complaints.

Key Responsibilities

• Review and evaluate consumer complaints and company responses to ensure compliance with policies and regulations
• Investigate complaints from regulatory agencies and escalate issues involving potential legal or regulatory concerns
• Perform root-cause and trend analysis of complaints to identify systemic issues and recommend improvements

Required Qualifications

• Bachelor's degree or equivalent work experience
• Knowledge of complaint metrics, data, and reports
• Ability to perform root-cause and trend analysis
• Regulatory and/or complaint management knowledge and skills
• Proficient use of computer programs and software